M-TEC Solutions, LLC ("M-TEC," "Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request an estimate, schedule a service, or otherwise interact with us.
By using our website or services, you agree to the practices described in this Privacy Notice.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
Name
Company name (if applicable)
Email address
Telephone number
Property address
Mailing address
Service location
Utility provider information (when necessary for solar projects)
Information about your solar energy system
Payment information (processed securely through our payment providers)
Any information you voluntarily provide when contacting us
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Date and time of access
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule consultations and appointments
- Prepare proposals and estimates
- Design and install solar energy systems
- Perform maintenance, repairs, troubleshooting, and inspections
- Process payments
- Provide customer support
- Send appointment reminders
- Communicate regarding your project
- Improve our services and website
- Comply with legal obligations
- Prevent fraud and protect our business
Promotional Communications
We may also send occasional promotional emails regarding new services, maintenance programs, or special offers. You may unsubscribe at any time.
SMS Communications
If you provide your mobile phone number, you may receive text messages regarding:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Project updates
- Customer service communications
SMS Terms
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information Sharing
We do not sell your personal information.
We may share information only with trusted service providers who assist us with:
- Payment processing
- Website hosting
- Customer relationship management (CRM)
- Scheduling software
- Email communications
- IT support
- Business operations
Authorized Disclosures
These providers are contractually obligated to safeguard your information and use it only for authorized business purposes.
We may also disclose information:
To comply with applicable laws
In response to lawful requests by government authorities
To protect our legal rights
To investigate fraud or security concerns
In connection with a merger, acquisition, or sale of company assets
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
You may disable cookies through your browser settings. Doing so may limit certain website functionality.
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance your browsing experience
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Deletion or Anonymization
When information is no longer needed, we securely delete or anonymize it.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing communications
- Withdraw consent where applicable
Exercising Your Rights
To exercise these rights, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected such information, we will promptly delete it.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated Effective Date.
Your continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Notice.
Contact Us
If you have questions about this Privacy Notice or how we handle your personal information, please contact:
- M-TEC Solutions, LLC
- contracts@getmtec.com